Shipping, Returns & FAQ | Sassy in Cotton

We’re so glad you’re here! Below you’ll find answers to our most common questions about shipping, order processing, sizing, returns, exchanges, shirt care, and more.

At Sassy in Cotton, every order is handled with care because you’re supporting a real small business — not a big warehouse.

Shipping & Order Processing

How long will it take to receive my order?

Most orders are processed and shipped within 2–5 business days.

During holidays, sales, new product launches, or high-volume times, processing may take a little longer, but we always do our best to get your order out as quickly as possible.

Once your order ships, you’ll receive tracking information so you can follow your package every step of the way.

How does the ordering process work?

Once your order is placed, we begin preparing your items as quickly as possible.

Here’s how it works:

You choose your favorite design, size, and shirt color.
Your order is received and prepared.
Your shirt is printed or pressed with care.
Your order is packaged and shipped.
Tracking information is sent to you once your order is on the way.

Many of our items are made or prepared after your order is placed, which allows us to offer a variety of creative designs while still keeping our products fresh and intentional.

Do you ship throughout the United States?

Yes! We currently ship throughout the United States.

Shipping options and rates will be shown at checkout.

Do you offer local pickup?

If local pickup is available, you will see it as an option during checkout.

Please wait until you receive confirmation that your order is ready before picking it up.

Delivery Questions

What if my package says delivered but I can’t find it?

Sometimes carriers mark a package as delivered before it physically arrives. If your tracking says delivered but you can’t locate your package, we recommend checking:

Your mailbox
Front porch
Side doors
Garage area
Apartment office or mailroom
Neighbors or family members

If your package still has not arrived after 48 hours, please contact us at sassyincotton@gmail.com, and we’ll help you determine the next steps.

What if my package is lost in transit?

If your tracking has not updated for several days or your package appears to be lost, please contact us at sassyincotton@gmail.com.

We’ll do our best to help you work through the issue with the shipping carrier.

Product Information

What type of shirts do you use?

We primarily use soft, lightweight tees that are comfortable for everyday wear. Many of our shirts are printed on Gildan Softstyle® 64000 tees.

Some collections may feature different garment styles, such as Comfort Colors® or other premium apparel options. Any special garment details will be listed in the product description.

What printing method do you use?

Most of our apparel is printed using high-quality Direct to Film transfer or professional printing methods designed to create vibrant, long-lasting designs.

To keep your shirt looking its best, please follow the care instructions listed below.

Are the designs permanent?

Yes, our designs are made to last when cared for properly.

Like any graphic tee, the lifespan of the design depends on washing, drying, and general care. Washing inside out, using cold water, and avoiding high heat will help protect your shirt.

Sizing & Fit

Are your shirts true to size?

Most of our tees are a unisex fit, which many customers find true to size with a relaxed everyday feel.

For the best fit:

Order your normal size for a relaxed fit.
Size up for an oversized fit.

We always recommend checking the size chart on each product page before ordering.

How do I choose the right size?

The best way to choose your size is to compare the size chart measurements to a shirt you already own and love.

Because graphic tees can vary slightly by brand, style, and fabric, checking the size chart before ordering is the best way to make sure you get the fit you want.

Shirt Care

How should I wash my shirt?

To keep your tee soft and your design looking its best:

Wash inside out.
Machine wash cold.
Use mild detergent.
Tumble dry low or hang dry.
Do not bleach.
Do not dry clean.
Do not iron directly over the design.

A little extra care goes a long way in helping your favorite tee stay cute wash after wash.

Returns & Exchanges

Can I return my order?

Yes! Your satisfaction matters to us.

We offer a 100% Satisfaction Guarantee on eligible items.

Non-sale and non-custom items may be returned within 14 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in their original condition.

Sale items and final sale items are not eligible for return.

How do I start a return?

To start a return, please email us at sassyincotton@gmail.com with your order number and the item you would like to return.

Once your return is approved, we’ll provide the next steps.

Do you offer exchanges?

Yes, exchanges are available on eligible items.

If you need a different size, please contact us within 14 days of delivery at sassyincotton@gmail.com.

Items must be unworn, unwashed, and in their original condition to qualify for an exchange.

What if my item arrived damaged or incorrect?

We’re so sorry if something arrived damaged or incorrect.

Please email us within 5 days of delivery at sassyincotton@gmail.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll review the issue and work to make it right as quickly as possible.

Thank You for Shopping Small

When you shop with Sassy in Cotton, you’re supporting a small business, a real family, and a dream built around creative designs, comfortable tees, and a little sass.

Thank you for being here and for choosing to shop small.

Sassy. Moody. Slightly Unfiltered.